FAQ

Generic IT Questions Answered

How can I recover a file from the recycle bin?
Double click the recycle bin icon on your desktop, here you will see all of the files within your bin. Select the files you wish to recover, right click and...
Thu, Jun 15, 2017 10:55 AM
Keyboard / Mouse stopped working
First thing you must look to see if you have a Wireless or Wired set up. For Wireless users you should always first check the batteries. If the batteries ar...
Thu, Jun 15, 2017 11:20 AM
How often do I need to check Windows for updates?
Windows will eventually automatically install them and restart on its own. This however does not mean you should wait until it does this. If you see a messa...
Thu, Jun 15, 2017 11:24 AM
I got a blue screen with errors when I turned my PC on
This can happen rarely once in a while and not be a concern for the safety of your PC. If this happens multiple times or more than once a month contact IT i...
Thu, Jun 15, 2017 11:54 AM
How to Create a Google Account
How to Create a Google Account   Go to www.google.com Locate and select the Sign in Button in the top-right corner of the page.   C...
Thu, Oct 5, 2017 5:10 AM
How to map a network drive
First make sure you are connected to the Katmai network. If you are in a Katmai facility, this means connected by ethernet cable. If you are remote, this...
Thu, Nov 14, 2019 10:08 AM
How to set up dual monitors on Windows
To get your PC to recognize multiple monitors: Verify that your cables are connected properly to the new monitors.  Select how you want the desktop to...
Thu, May 16, 2019 10:00 AM
Accessing your Quarantined Messages
If you have a message that was received within the past 24 hours, you should receive a notification message like the one shown below:  Notification...
Wed, Jul 19, 2023 8:37 AM